SCHEDULING A NOVOFIT SERVICE REQUEST – PEAK PILATES REFORMER ONLY

Via Novofit Website:

  1. Go to Novofit Home Page
  2. Click on Support tab
  3. Complete electronic form – press enter
  4. Novofit Service Representative will be on contact in 12-24 hours to complete next steps

Via Fitness EMS:

  1. Lodge an online Novofit Service Request via the Fitness EMS portal using your login details. You should have received your login details via email after your installation was complete.
  2. Once your request has been lodged, you will receive an immediate response.
  3. Link to video tutorial on how to lodge a service request

For technical support, service, parts and customer service, please contact:

Email: [email protected]

Phone: 1300 796 636

Online: FITNESS EMS

Phone and Email Support: Monday to Friday, 8am to 5pm EST

 

PEAK PILATES REFORMER MAINTENANCE SCHEDULE

You have purchased a high-quality piece of equipment that is constructed of the finest
components and materials. Proper care requires only a small, but very important investment of time in a regular, routine maintenance program.

Part Daily Weekly Bi-Monthly Annually As Needed
Inspect:
Overall Machine
Springs
Tracking System
Hardware
Foot Bar Support Bar Hardware
Clean:
Frame
Upholstery
Tracking System
Replace:
Springs
Ropes
Double Loops
Safety Clips

INSPECT

☑ Overall Machine ☑ Springs ☑ Tracking System ☑ Hardware ☑ Foot Bar and Foot Bar Support Bar

Overall Machine: We highly recommend that you visually inspect the machine daily.

Springs: Even with extensive pre-testing and rigorous quality inspections, the possibility of spring failure exists. In addition, severe nicks or abrasions may develop as a result of misuse and could lead to springs breaking prematurely. Not replacing springs in a timely manner could also lead to failure. While breakage or deformation of a spring and the resulting potential

for injury is a remote possibility, a daily inspection is critical. If, at any time, a gap between the coils of a spring becomes evident, that spring needs to be replaced immediately. The springs are nickel-plated to prevent rust or corrosion from perspiration, condensation and/or humidity. Minor variations in the brightness of the finish are the result of different plating batches and do not affect the performance of the springs.

Tracking System: The protected bearings in the carriage wheels are permanently lubricated and require no further service. You should inspect the axles weekly. Remove any debris that might be trapped between the wheel and carriage frame and tighten the axles if any wheel “play” is evident.

Hardware: All hardware should be checked every 2 months to make sure that every nut, bolt and fastener is secure. If at any time, a component exhibits free play, its hardware needs to be properly re-tightened immediately.

Foot Bar and Foot Bar Support Bar:

The hardware that connects the Foot Bar Support Bar to the Foot Bar should be inspected daily or after each use. The bolts should be sufficiently tight to create friction at the pivot point and prevent the Foot Bar Support Bar from swinging freely.

CLEAN

☑ Frame ☑ Upholstery ☑Tracking System

Framework: The framework and wood components should be cleaned with a mild, soapy solution. A good furniture polish can also be used on the wood components.

Upholstery: We recommend wiping down your vinyl upholstery with a mild cleaning solution after each use. For example, a solution of one part Simple Green and 12 parts water in a spray bottle works well.

Tracking System: The tracks upon which your carriage rides are powder coated to inhibit the buildup of aluminum oxide. Clean them on an as-needed basis using a warm, mild soapy water solution and dry thoroughly with a soft cloth.

REPLACE

☑ Springs ☑ Ropes ☑ Double Loops ☑ Safety Clips

Springs: All springs should be replaced each year. Any spring that exhibits early signs of fatigue (for example, separation in coils) need to be replaced immediately. High-use facilities should replace springs more often.

Ropes, Double Loops, Safety Clips: Over time you may you may experience some minor “fraying” in the ropes. Fraying is completely normal and to be expected. Any ropes with excess fraying, tearing or other problems need to be replaced immediately. Double loops, safety clips, and so on can wear over time. Replace them as required.

 

PEAK PILATES REFORMER PREVENTATIVE MAINTENANCE AGREEMENT

Novofit offers studios the opportunity to enter into a regular Maintenance Servicing at an additional cost. If you are interested in taking advantage of this service please access the Preventative Maintenance Agreement.

 

PEAK PILATES REFORMER PARTS

Replacement parts and their reorder codes can be found in the Reformer Parts Manual.

 

PEAK PILATES REFORMER MANUALS

  1. Owners Assembly Manual
  2. Owners Operations Manual

PEAK PILATES REFORMER & SMAI EQUIPMENT WARRANTY

  1. Reformer Warranty
  2. SMAI Warranty claim form